I had my watch sent there to have the crystal face and watch band replaced. After 3 MONTHS of waiting for my watch to be returned to me I went to pick it up and noticed some things blatantly wrong. A: there were shards of broken crystal still inside the watch. B: The crystal face was not flush with the bezel, meaning it was tilted and then glued in place. This was passed off as a finished product, ready to wow the customer into repeat business right? I showed them their poor workmanship, they apologized and promised a quick turn around. Three days later I return to the store at 4:59, they close at 5. I get the proprietors attention and seemingly annoyed at my presence she lazily meandered to the door many moments later, unlocked the door, and instead of offering me entrance into the store or a ' how may I help you' I get what equated to a 'what'. I asked for my watch, she asks for my name then with attitude she locks the door behind her and meanders to the back. She hands me an envelope and proceeds to quickly lock the door before I stop her. I told her I need to check the watch before I accept it, and with an eye roll she relented. I checked it out and it was suitable. She then quickly shuts the door in my face and instantly locks it.
I don't know how these folks have had these bad experiences, but I bet they would have made anything right. They are wonderful folks and a great family business. I've been dealing with them since 91 and our family has had nothing but great experiences!!
Needless to say I will never shop here or allow anyone I know to shop here. I'm warning you now, stay clear of this place unless you want shoddy, expensive work passed off as if no one is smart enough to notice and the absolute worst customer service of any business in recent memory, well accept maybe Arby's. - Pathetic.
Wasnt that impressed with the selection or the final product
Stowe S Jewelers is a US Jewelry Store based in Fairhope, Alabama. Stowe S Jewelers is located at 393 Fairhope Ave, Fairhope, AL 36532, USA.
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